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Reservation Policy



Once the user completes the booking form, a credit card must be provided. The Hotel will receive the credit card number and will proceed to collect the payment in the following days. Unless the user specifies an installment number at the special request box, all paymenys will be taken in one (1) installment.

The Hotel Casablanca will not check-in guests with a reservation that is not fully paid before the guest's arrival according to the date set for such purpose.


Check in is understood as the time of entry of the guest to the hotel room, which is set to start from 3:00 pm on day of arrival. An ID and credit card or deposit in cash are required when checking-in.


Check out is understood as the latest time to deliver the key of the room by the guest to the hotel on the day of departure, set to be at 12:00 p.m. In high season, the authorization for late check out subject to availability, and if available will have an extra cost.


Special requests cannot be guaranteed; they are subject to availability. Infants (2 years old or younger) stay for free. Not all sea view rooms have a balcony; the Hotel does not confirm a user's request for this type of room which is subject to availability.


Depending on the season and tariff purchased, the guest can cancel the reservation without any penalty fee.

  • For high season tariffs, all cancellations made up to ten (10) days prior to arrival are free of charge (no penalty).
  • For low season tariffs, all cancellations made up to three (3) days prior to arrival are free of charge (no penalty).
  • For promotional discounts, the Hotel will not be making any refunds.

To cancel a reservation, please e-mail us at

The Hotel will check the times of cancellation in order to apply the penalty fees or revert the transaction with no penalty. Cancellations after the specified days will have a penalty fee which will be the equivalent to the first 2 nights. The difference will be transferred back to the credit card provided after the guest's request via e-mail is made. In case of No-Show, the 100% of the reservation will be charged.

Rated by 242 guests
4.1 / 5
Hotel Casablanca